Smart Battery Case Replacement Program for iPhone XS, iPhone XS Max, and iPhone XR

Apple has determined that some Smart Battery Cases made for iPhone XS, iPhone XS Max, and iPhone XR may experience charging issues. An affected Smart Battery Case may exhibit one or more of the following behaviors:

• Battery case will not charge or charges intermittently when plugged into power
• Battery case does not charge the iPhone or charges it intermittently

Affected units were manufactured between January 2019 and October 2019. This is not a safety issue and Carbon Computing will replace eligible battery cases, free of charge.

Eligible Models
The Smart Battery Case models below are eligible for this program:

• Smart Battery Case for iPhone Xs
• Smart Battery Case for iPhone Xs Max
• Smart Battery Case for iPhone XR

The program covers affected Smart Battery Case for 2 years after the first retail sale of the unit.

 

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