- Battery case will not charge or charges intermittently when plugged into power
- Battery case does not charge the iPhone or charges it intermittently
Affected units were manufactured between January 2019 and October 2019. This is not a safety issue and Carbon Computing will replace eligible battery cases, free of charge.
The Smart Battery Case models below are eligible for this program:
- Smart Battery Case for iPhone Xs
- Smart Battery Case for iPhone Xs Max
- Smart Battery Case for iPhone XR
The program covers affected Smart Battery Case for 2 years after the first retail sale of the unit.